At the beginning of this year I was delayed for 6 hours at Oslo airport on a flight from Tokyo to London. Oslo, whilst having far more snow and colder temperatures, was operating normally, whereas London once again had huge problems.
There seem to be two issues BAA and the Government need to address, the first; how to keep major UK airports running when adverse weather happens – which in comparison with so many other major airports around the world, the UK seems less prepared to deal with.
The second, and as a Communications Coach one close to my heart, is lack of good quality communication. (read more)
4 comments:
As someone stuck in the chaos
http://wp.me/s1fHSU-heathrow
As you rightly say,communication was a major issue. We weren't upset about the snow, we could even cope with cancelled flights, it was the continual lack of communication and misinformation throughout the experience.
Hi Marinaki,
many thanks for your comment. Hope you got to where you needed to go.
My flight was cancelled, and I finally got another one 6 days later on the 26th.
I'm in LA right now, and it's unusually cold! Not so cold as it has been in the UK recently, but cold nonetheless.
Keep in touch, and of course here's wishng you a fabulous New Year 2011.
Mike
Thanks Mike... all the best for the New Year. I postponed my trip till February in the end. It just wasn't convenient to travel on Christmas Day. I just wrote another post about how BAA could learn something about customer relations from Skype!
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